Frequently Asked Questions

Listening to your needs we have compiled a list of frequently asked questions with answers.

When should I get my appliance serviced?

We recommend all our appliances are serviced annually. 

If I need a visit from a Santon engineer, who can I contact?

To arrange a visit please call our Customer Support team on 0344 871 1530.

Where can I obtain a spare part for my Santon product?

All enquiries received by our Customer Support team on 0344 871 1530 are directed to one of our approved stockists.  Santon does not sell spare parts directly to installers or the general public.  The dedicated Genuine Parts website offers a Find your local stockist tool so that customers can quickly find their nearest outlet.

Can you send me literature on a Santon product?

You can contact our Literature Hotline on 01603 420127 or download literature from the relevant product page on our website.

Where can I get a copy of the fitting instructions / user manual for my appliance?

These can be ordered through our literature hotline on 01603 420127 or downloaded by visiting the relevant product page on our website.

Where can I receive training for Santon products?

We have a number of training centres around the country, offering an excellent standard of training on our products.  To gain more information on our centres and the courses they offer click here.

Where can I go to meet Santon?

We attend a number of exhibitons and events during the course of the year.  Click here to see our current list.

I have a technical question on a Santon product, can you help?

Our Customer Support team can be reached on 0344 871 1530.  We have a number of experienced engineers who will be able to answer your query.

What product capacity would you recommend for my property?

Our specification team can give you all these details, they can be contacted on 01603 420128 or by email at

Can I use a vented unit with an expansion kit (vessel and relief valves)?

No, this would not apply to building regulations and goes against the manufacturers installation instructions which would invalidate your warranty.

Which engineers can work on my unvented system or can I work on it myself?

We would always recommend a suitably qualified engineer carries out any necessary servicing and repairs on your unvented system.


Genuine Parts

Genuine Parts

To find your local stockist of genuine parts for Santon, please call 0844 871 1540.