Customer Support

Our dedicated customer support team offer a range of services for your Santon product whether it's in or out of warranty.

Contact customer support on 0344 871 1530

Opening hours

Cylinders  All other products  
Monday-Friday 8am-6pm   Monday-Friday 8.45am-4.50pm 
Saturday 8.30am - 2pm  Saturday  Closed
Sunday 8.30am - 2pm  Sunday  Closed
Bank Holidays* 8.30am - 2pm Bank Holidays*  Closed

*excludes 25th December and 1st January (Closed) 

Our nationwide network of Customer Support engineers

Santon has a dedicated nationwide network of highly trained and experienced Customer Support engineers, so you can rest assured that you're in safe hands with Santon appliances when a service is required or in the unlikely event where a repair may be necessary.

** The Santon PremierPlus unvented cylinders have now become part of the Heatrae Sadia family and information for the Heatrae Sadia PremierPlus is available at  **

However, whilst Santon is no longer manufacturing cylinders, our partner company BAXI is still providing aftersales support and engineer services for any Santon cylinders.  No one else is more qualified to repair or service these than a BAXI Customer Support engineer, providing complete protection for your heating system.

Click here to find out more about BAXI Customer Support

Our nationwide network of BAXI Genuine Parts stockists

Aftersales support for parts, spares & accessories for all Santon products are provided by our partners at BAXI Genuine Parts (formerly Interpart).  Santon recommends the use of Baxi Genuine Parts as they are approved for use in our products without invalidating your warranty and they meet our strict and exacting high standards of quality, safety and reliability.

Find out more about BAXI Genuine Parts